Frequently Asked Questions
Everything you need to know about D.I.D / DirtStar apparel and services.
What is the typical shipping time for an order?
Orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I choose the right size?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a more relaxed streetwear fit or sizing down for a tailored look.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate an exchange or refund.
Are your garments sustainably produced?
Yes, D.I.D / DirtStar is committed to ethical manufacturing. We use high-quality, durable materials designed to last, reducing the impact of fast fashion on the environment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.